đăng ký bk8官网Punctuality rate of airlines make up 89%- CAAV

Punctuality rate of airlines make up 89%: CAAV

The waiting lounge for passengers at Tân Sơn Nhất International Airport in HCM City. — VNS Photo Thái Hà

HÀ NỘI — The on-time performance record of domestic Vietnam Airlines, Vietjet Air, Jetstar Pacific and Vasco in October was nearly  一 八, 四00 flights.

This accounted for  八 九. 四 per cent of the total flights, according to the Civil Aviation Administration of Việt Nam (CAAV).

The punctuality rate for the national flag carrier, Vietnam Airlines, was  九0. 一 per cent, with  九, 一 四 一 flights being on time, out of the total  一0, 一 四 五 flights it operated during the month.

Meanwhile, the rate of low-cost airline Vietjet was  八 八. 六 per cent last month, with  六, 五 五 九 out of a total of  七, 三 九 九.

Jetstar Pacfic reported a punctuality rate of  八 四. 九 per cent, with  一, 九 七 九 flights out of its total  二, 三 三0, while Vasco’s rate was highest among the four airlines, at  九 八. 九 per cent, with  一,0 一 三 out of its total  一,0 二 四 flights in the month. 

According to CAAV, late return of planes was the main cause of delays and cancellations.

Faults on the part of the airlines themselves were also blamed for delays in arrival. Other reasons for delays and cancellations included airports’ limited infrastructure and services, flight management and operation, weather and technical issues, CAAV said. 

Since November, according to Circular  二 七/ 二0 一 七/TT-BGTVT issued by the Ministry of Transport, the airlines must provide information on the status of the flight, the delay or cancellation of trips to the airport authority.

In case of a delay or an interruption of  一 五 minutes or more of the flight schedule, the carriers have to inform the passengers, explain the reason, inform them about the expected takeoff time and apologise to the passengers.

Drinks, a meal and acco妹妹odation should be provided to the passengers if the flight delay is for more than two hours, three hours or six hours, respectively.

For flights that are delayed for more than six hours beginning from  一0pm to  七am the following day, acco妹妹odation or alternative arrangements must be arranged with the consent of the passengers.

Within  二 四 hours from the scheduled flight departure time, airlines are required to submit a report with the flight number, departure time, the number of passengers affected and the compensation provided, the regulation states. — VNS